Keeping communication with consumers is very important to do. The success in keeping the communication with consumers will bring success to your business especially for business which offers services. It is very imperative to keep trust of consumers for such businesses.
Here are several tips in order to keep in touch to your consumers to keep their trust to you.
Consumers are not the target of your sale. Building good relationship between you and consumers is more important than placing them as your sale target. If the relationship is good, they will buy more from you no matter what thing you offer to them.
Communication to consumers does not always sell something. Limit your conversation about offering a products or service you have. Otherwise, make a conversation about the other theme for instance giving them useful advices to them. Meaningful conversation and also giving solution to a consumer makes them believe and the interested to your products or services.
Make your consumers as friends. Beneficial friendship will bring great trust. It is much better that keeping in touch to consumer makes them to be your friend whereas you can give them solution to their problem.
Be a good listener. Communicating to consumers, 90 % is listening to what they said to you. A consumer will talk about what they face and need. More than that, you have to give them solution according to their need.
However, it is imperative to remember that when you give solution, you are not the only one who can give such solution to the consumer. It is possible that the consumer will consider and look for the other solution. So, remain to keep in touch to them and take such priority to emotional benefit that you can give to your consumers.
The best way to keep in touch to your consumers is by giving them what you promise. Give what you have promised. Once you reneged on your promises, it is such fatal condition to your business.