Running a business that deal with many consumers is a tough job, even when consumer's complaints flood your phone line. This would be a bad signal for your business if they put complain on your site regarding to the product you sell. However, you must thinking carefully to avoid this to happen. What you should do to save your credibility is by choosing a professional customer service or customer complaints that can communicate on behalf of your company to give a safe understanding to your company.
A good customer service is someone who can act professionally while receiving calls from complaining costumers. What should a customer service qualifies to be the professional one? As the owner of this business, you must know what you must do or how to solve the problem wisely and get closer to understand the characters of good customer services.